Hi Vivek,
Able to use any one option like BRF+ or PFAC .
If u used BRF+ did you make sure activate the action profile SMIN_STD action profile SMIN_STD_FIND_PARTNER_FDT in transaction SPPFCADM
BRF Plus in Solution Manager 7.1 – IT Service Management Support Team Determination
Rg,
Karthik