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Re: How to find certified CTI applications?

A couple of things....

 

1) Not all vendors offer their own ICI adapters/connectors. For example, Cisco used to offer their own adapter but now instead recommends to use the third-party adapter from Bucher and Suter. Similarly AMC offers adapters for both Avaya and Cisco I believe.

 

2) Adapters need to be recertified by SAP every 3 years, so sometimes companies choose not to recertify their adapters right away (as their is a cost and effort involved). This doesn't necessarily mean that the adapter is compatible with SAP any longer; it just means that it hasn't been formally recertified.

 

John


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